Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@parkavecds.com. 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We’ll send you a pre-paid return shipping label only for items that are damaged or defective. If you choose to return an item because you no longer want it, you are responsible for paying for the return shipping. There will be a 15% restocking fee for items that were delivered to you sealed and you have opened and decided not to keep.

Once a return has been authorized and/or a pre-paid return shipping label has been issued, you have 10 business days to ship the return. After that, the return authorization will be cancelled and a refund will not be made for the item.

You can always contact us for any return question at info@parkavecds.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders, and clearance items. Any items marked as (DAMAGED) are non-returnable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges/replacements will not be sent until the returned item has arrived to us.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@parkavecds.com.